Terms of Service

1 About Us and These Terms

1.1 These Terms of Service ("Terms") govern every contract for cleaning and related services between Danco Services Limited and you, the customer ("you", "your").

1.2 Danco Services Limited is a company registered in England and Wales under company number 17189970. Our registered office is at 66 Paul Street, London, England, EC2A 4NA.

1.3 You can contact us at:

• Email: hello@dancoservices.co.uk
• Phone: 0161 399 5076
• Website: dancoservices.co.uk

1.4 We are not VAT-registered. No VAT is charged on our Services.

1.5 We operate in Greater Manchester. We may decline or withdraw bookings outside our current service area at our discretion.

Plain English: Danco is a limited company that manages bookings and quality across Greater Manchester. These Terms are the contract between you and Danco — please read them before booking.

2 Our Services

2.1 We offer the following cleaning and maintenance services ("Services") across Greater Manchester:

2.2 Services are fulfilled by vetted, self-employed cleaning contractors arranged by Danco. Danco is your contracting party. The contractors who carry out your clean are not in a direct contractual relationship with you — your contract is with Danco, and Danco is responsible for ensuring the service meets the standards set out in these Terms.

2.3 We will take all reasonable steps to ensure Services are performed with reasonable care and skill, as required by sections 49–50 of the Consumer Rights Act 2015.

2.4 All job quotations are provided in writing (by email, WhatsApp, or the website). Prices are not guaranteed until a booking is confirmed and the deposit paid (see clause 4).

Plain English: Danco organises your clean using vetted self-employed contractors. Your contract is always with Danco, not the individual cleaner. We're legally required to do the job with care and skill.

3 Booking and Contract Formation

3.1 You may enquire and receive a quote via our website, WhatsApp, or telephone. A quote is an invitation to book, not a binding offer.

3.2 A binding contract between you and Danco is formed at the moment we send you a written booking confirmation and you have paid the booking deposit described in clause 4.2. No contract exists before both conditions are met.

3.3 Your booking confirmation will state: the service type, the date and time of the clean, the address, the total price, and the amount of the deposit paid.

3.4 Bookings are subject to contractor availability. We reserve the right to decline a booking at our discretion, in which case any deposit paid will be refunded in full.

Plain English: You only have a firm booking — and we only have a firm obligation — once you've paid the deposit and we've confirmed in writing. Until then, nothing is locked in on either side.

4 Payment — Deposit and Balance

4.1 Total Price

The total price for your Service is the amount set out in your written quotation and booking confirmation.

4.2 Booking Deposit (10%)

At the time of booking, you are required to pay a booking deposit equal to 10% of the total quoted price ("Booking Deposit"). Payment of the Booking Deposit is taken online via Stripe and is required to confirm your booking.

The Booking Deposit is non-refundable. It is not a penalty. It is charged to recover genuine and immediate costs incurred by Danco at the point of booking, including:

1. Slot reservation costs — the appointment slot is removed from availability and cannot be offered to another customer;
2. Contractor allocation costs — a vetted contractor is identified and allocated to your booking, and that time slot is committed to you and withdrawn from availability to other customers, from the moment your booking is confirmed; and
3. Materials and product procurement costs — where specific cleaning products, equipment, or materials must be sourced or prepared for your specific job type (for example, post-construction or deep-clean bookings), these costs are committed at or shortly after booking confirmation.

The Booking Deposit represents a genuine pre-estimate of costs incurred immediately upon booking, consistent with the principles established in Cavendish Square Holding BV v Makdessi; ParkingEye Ltd v Beavis [2015] UKSC 67.

4.3 Balance (90%) — A Legally Owed Contractual Debt

The remaining 90% of the total quoted price ("Balance") becomes a legally owed contractual debt upon the completion of your booked Service. The obligation to pay the Balance arises at the moment the contract is formed (clause 3.2), but becomes due and payable immediately upon completion of the clean.

You agree that:

1. The Balance reflects the agreed price for the Services as confirmed in your booking;
2. Completion of the Service by Danco satisfies Danco's primary obligation under this contract; and
3. The Balance is then owed as a liquidated sum enforceable as a simple contract debt.

Payment of the Balance is due within 24 hours of the Service being completed, unless a different payment arrangement is agreed in writing prior to the clean.

4.4 For commercial customers (business-to-business bookings), late payment of the Balance beyond 30 days of the invoice date will attract statutory interest at 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

4.5 For residential customers, if the Balance remains unpaid, Danco reserves the right to pursue recovery through the County Court (Small Claims Track) or other lawful means.

4.6 Payments are processed securely via Stripe. Danco never sees or holds your full card details. Where you have authorised the Balance to be taken automatically under clause 4.7, your card is securely retained by Stripe, our payment provider, solely for that purpose. Stripe's terms and privacy policy apply to the processing of your payment.

4.7 Automatic Payment of the Balance

When you pay the Booking Deposit, you authorise Danco to take the Balance from the same payment card once your Service has been completed. This authority is given by you at the Stripe checkout and is confirmed by a separate acknowledgement tick before payment.

This authority is limited, and you agree that:

1. The amount is fixed in advance. We may take only the Balance stated on your booking confirmation. We will never take a different or larger amount under this authority. Any additional work is quoted and agreed separately.
2. It is a single payment, not a subscription. The authority applies to the Balance for that one booking and ends when it is paid.
3. We wait before taking it. The charge is made approximately two hours after your clean is recorded as completed, so that you have an opportunity to raise a problem with us first.
4. We tell you both times. We will email you when your clean is marked complete, and again when the payment has been taken.
5. If the payment does not go through (for example, where your bank asks you to authorise it), we will email you a secure payment link instead. We will not repeatedly attempt the charge.
6. You can withdraw this authority at any time before the charge is taken, by emailing hello@dancoservices.co.uk or calling 0161 399 5076. The Balance remains due under clause 4.3 and payable by another method.
7. If you believe the Service was not completed, or was not to the required standard, contact us before or after the charge is taken and clause 9 (Complaints and Service Guarantee) applies. Your statutory rights are not affected.

Where no valid card authority exists, or where you are a commercial customer, the Balance is invoiced and payable under clauses 4.3 and 4.4 in the ordinary way.

Plain English: You pay 10% to lock in your booking — this covers real costs we commit to straight away. The other 90% is owed as soon as the clean is done, and when you pay your deposit you are also giving us permission to take that 90% from the same card once your clean is finished. It is the exact amount already on your confirmation, never more. We wait about two hours before taking it so there is time to tell us if something is wrong, and we email you when the clean is done and when the payment goes through. You can withdraw that permission any time before we take it, and pay another way instead. For business customers, we invoice you and charge interest on late payments under statute.

5 Distance Selling — Your Right to Cancel and Waiver

5.1 Because you may book our Services at a distance (via website, WhatsApp, or telephone), your booking may be a "distance contract" under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) ("CCRs"). Under Regulation 29 of the CCRs, you would ordinarily have the right to cancel within 14 calendar days of the contract being formed without giving any reason.

5.2 EXPRESS WAIVER OF 14-DAY CANCELLATION RIGHT

However, by booking a Service for a specific date that falls within 14 days of the booking date, you are expressly requesting that we begin providing the Service before the 14-day cancellation period has expired. At the time of payment you will be asked to confirm this by a separate acknowledgement tick at the Stripe checkout. By confirming your booking and paying the Booking Deposit, you acknowledge and agree that:

1. You are making an express request under Regulation 36(1) of the CCRs for the Service to be performed before the 14-day cancellation period has expired;
2. If you then exercise a right to cancel after the Service has commenced or been completed, you will be liable to pay for the proportion of the Service already provided, up to and including the full price if the Service is fully completed; and
3. Where the Service is fully completed before you purport to cancel, the right to cancel under the CCRs is extinguished entirely.

5.3 Where the booked Service date falls more than 14 days after the booking date, your 14-day statutory cancellation right applies. To cancel within the statutory period, notify us in writing at hello@dancoservices.co.uk. We will refund the Booking Deposit where no costs have yet been irrevocably committed.

5.4 The waiver in clause 5.2 does not affect your statutory rights under the Consumer Rights Act 2015 regarding the quality of the Service.

Plain English: Consumer law normally gives you 14 days to change your mind after booking a service remotely. But because cleaning bookings are for a specific date — and we commit costs and contractor time immediately — by booking a clean within 14 days you agree to waive that right (you confirm this with a separate tick at checkout). If your booking is more than 14 days away, the 14-day cooling-off right still applies and we'll refund in full if you cancel within it.

6 Cancellation and Rescheduling

6.1 Your Right to Reschedule

You may reschedule your booking once, free of charge, subject to availability, provided you notify us no less than 24 hours before the scheduled start time of the original clean. Contact us at hello@dancoservices.co.uk or 0161 399 5076.

6.2 The 24-Hour No-Change Window

No cancellations, reschedules, or modifications to a confirmed booking will be accepted within 24 hours of the scheduled clean start time.

Within this 24-hour window:

1. The Booking Deposit is non-refundable in all circumstances; and
2. A cancellation fee equal to 25% of the total booking price becomes due and payable. This represents a genuine pre-estimate of the costs incurred and lost by Danco in committing resources — including contractor time, preparation, and materials — to your booking. An equivalent amount is passed to the allocated contractor as compensation for the lost Engagement.

By way of example: if your total booking price is £200, you will have paid a £20 Booking Deposit (non-refundable). A further £30 cancellation fee (25% of £200, less the £20 deposit already paid) becomes payable. The total you pay is £50; the remaining £150 Balance is not charged.

3. Your appointment will be treated as having been forfeit.

6.3 Cancellations Outside the 24-Hour Window

If you cancel a booking more than 24 hours before the scheduled start time, and you do not wish to reschedule:

1. The Booking Deposit is non-refundable (genuine costs are already incurred as set out in clause 4.2); and
2. No cancellation fee or Balance is charged.

6.4 Cancellation by Danco

If Danco cancels your booking (for example, due to contractor unavailability or circumstances beyond our control):

1. We will notify you as soon as reasonably practicable;
2. We will refund all sums paid by you, including the Booking Deposit, in full within 5 business days; and
3. We will offer you priority rebooking at the earliest available slot.

This clause does not limit any other rights you may have under the Consumer Rights Act 2015.

Plain English: You get one free reschedule, as long as you give us more than 24 hours' notice. Inside 24 hours, the booking is locked — we can't get that slot back, and the contractor has set aside that time. If you cancel inside 24 hours, you pay a 25% fee (on top of the deposit you've already paid). If we have to cancel on you, you get a full refund and first pick of the next available slot.

7 Service Delivery

7.1 We will use reasonable endeavours to carry out your Service at the agreed time and date. Cleaning times are estimates; the actual time taken may vary depending on the size of the property, the condition of the areas to be cleaned, and accessibility.

7.2 You agree to ensure that:

1. Safe and unimpeded access to the property is available at the agreed time;
2. Any pets or animals are secured away from working areas;
3. Any areas, surfaces, or items that must not be cleaned or touched are clearly communicated to us in advance; and
4. Adequate facilities (water, electricity, parking where applicable) are available to allow the clean to be carried out.

7.3 If access is denied or the property is inaccessible at the agreed time and no prior notice has been given, Danco may treat the appointment as cancelled within the 24-hour window and clause 6.2 will apply.

7.4 For end-of-tenancy, post-construction, and deep-clean services, we may provide a checklist of areas to be covered. Completion of those areas constitutes delivery of the Service.

Plain English: Please make sure we can get in, and let us know about anything specific beforehand. If we show up and can't access the property, the same rules apply as a last-minute cancellation.

8 Quality of Service and Complaints

8.1 Danco is committed to providing Services to the standard of reasonable care and skill required by section 49 of the Consumer Rights Act 2015. Where the Services are not performed to that standard, your remedies are set out below.

8.2 Complaint Notification: If you are not satisfied with the quality of your clean, you must notify Danco within 48 hours of becoming aware of the defect, and in any event within 7 days of the Service being completed. Notification should be made to hello@dancoservices.co.uk, including:

1. A description of the specific areas or tasks that did not meet the required standard; and
2. Photographic evidence where reasonably practicable.

8.3 Danco's Remedies: Upon receiving a valid complaint in accordance with clause 8.2, Danco will, at its reasonable discretion, offer one or more of the following:

1. A complimentary re-clean of the specific areas in dispute, arranged at a mutually convenient time within a reasonable period;
2. A partial refund of a proportionate sum reflecting the areas or tasks not completed to the required standard; or
3. A discount on your next booking with Danco of an agreed amount.

8.4 These remedies are offered in addition to, and do not limit or affect, your statutory rights under the Consumer Rights Act 2015, including your right to require repeat performance or a price reduction under sections 54–56.

8.5 Complaints relating to the conduct of a contractor on your premises (for example, regarding professionalism or damage to property) should also be directed to hello@dancoservices.co.uk, and will be investigated promptly.

Plain English: If something's not right, tell us within 48 hours of noticing it (and within 7 days of the clean) and send photos where you can. We'll put it right — either by coming back, giving money back, or taking something off your next booking. Your legal rights are always on top of this.

9 Our Liability to You

9.1 Danco accepts liability for:

1. death or personal injury caused by our negligence or the negligence of our contractors while acting in the course of the engagement;
2. fraud or fraudulent misrepresentation; and
3. any liability that cannot lawfully be excluded under the Consumer Rights Act 2015.

9.2 Subject to clause 9.1, our total liability to you for any loss or damage arising out of or in connection with a specific booking shall not exceed 150% of the total price paid for that booking. Where a dispute arises as to the appropriate level of compensation, the Parties agree to discuss the matter in good faith before commencing formal proceedings.

9.3 We are not liable for:

1. loss or damage that was not foreseeable at the time the contract was formed;
2. loss or damage caused by your failure to comply with clause 7.2;
3. pre-existing damage to your property that was not caused by our Services;
4. loss of earnings, business loss, or consequential loss; or
5. damage arising from items or surfaces that you failed to advise us were fragile, antique, or of particular value before the Service began.

9.4 For commercial customers, to the fullest extent permitted by applicable law, we exclude all implied warranties and conditions, and our total liability shall not exceed the total fees paid under the relevant contract.

Plain English: We take responsibility for damage or injury caused by our negligence. We don't take responsibility for things that were already damaged, things you didn't warn us about, or business losses. There's a cap on compensation per booking, and we're happy to discuss any dispute reasonably.

10 Data Protection

10.1 We collect and process your personal data (name, address, phone number, email, and payment information) in order to fulfil your booking and, with your consent, to send you marketing communications about our services.

10.2 We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how we handle your data, your rights, and our data processors (including Supabase, Stripe, n8n, Twilio, Brevo, and Cloudflare) are set out in our Privacy Policy.

10.3 Your rights under UK GDPR include the right to access, rectify, erase, restrict, and object to the processing of your personal data. To exercise any of these rights, contact us at hello@dancoservices.co.uk.

Plain English: We use your details to run your booking and, with your permission, to let you know about our services. Our Privacy Policy has the full picture. You can always ask us to update, delete, or stop using your data.

11 Governing Law and Disputes

11.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales.

11.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

11.3 Before commencing formal proceedings, either party agrees to attempt to resolve the dispute informally by writing to the other party with a summary of the issue and a proposed resolution. We will endeavour to respond within 10 business days.

11.4 Danco is not currently a member of a certified Alternative Dispute Resolution (ADR) scheme. If a dispute with a residential customer cannot be resolved informally, you may contact the Citizens Advice consumer helpline (0808 223 1133) or your local Trading Standards service, or bring a claim in the courts of England and Wales under clause 11.2.

Plain English: English law applies. If there's a problem, contact us first and we'll try to sort it out. We're not signed up to a formal ADR scheme — if we can't agree, you can go to Citizens Advice or take the matter to court.

12 Amendments to These Terms

12.1 We may update these Terms from time to time. We will notify you of any material changes by email or by posting a notice on our website at least 14 days before the changes take effect for active customers.

12.2 Your continued booking of Services after the updated Terms take effect constitutes your acceptance of the revised Terms.

12.3 The version of these Terms in force at the date your booking is confirmed will govern that booking, even if we subsequently update these Terms.

Plain English: We may update these Terms — we'll give you notice before any significant changes. Your existing bookings are always governed by the version of the Terms that was in place when you booked.

13 General

13.1 Entire Agreement. These Terms constitute the entire agreement between you and Danco in relation to any booking and supersede all prior discussions, representations, or agreements.

13.2 Severability. If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the enforceability of the remaining provisions.

13.3 No Waiver. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.

13.4 No Agency. Nothing in these Terms creates a partnership, employment relationship, or agency between you and Danco.

13.5 Assignment. Danco may assign or transfer its rights and obligations under these Terms to another company in connection with a business transfer or merger. You may not assign your rights under these Terms without our written consent.

13.6 Electronic Communications. You consent to receiving communications from us by email and WhatsApp. These satisfy any requirement for communications to be in writing.

Statutory Reference Table